Return & Refund Policy

We want you to be fully satisfied with your purchase. If you are not happy with your order, please review the policy below for returns, exchanges, and refunds.

Eligibility for Returns

• Returns are accepted within 7 days of receiving the order.
• Items must be:
• Unused and unwashed
• In original condition
• With all tags and packaging intact
• Returns will not be accepted for:
• Used, damaged, or altered products
• Products without original tags
• Items damaged due to improper handling after delivery

Non-Returnable Items

The following items are not eligible for return or refund:

• Innerwear and accessories
• Clearance or sale items
• Customized or personalized products

Exchange Policy

• Size exchange is available subject to stock availability.
• Customers must request an exchange within 7 days of delivery.
• If the requested size is unavailable, a refund or store credit may be offered.

Refund Process

• Once the returned item is received and inspected, the refund will be processed.
• Refunds are issued to the original payment method.
• It may take 5–10 business days for the refund to reflect in your account depending on your bank or payment provider.

Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item:

• Contact customer support within 48 hours of delivery.
• Share clear photos of the product and packaging for verification.

Return Shipping

• Customers may be responsible for return shipping charges unless the item received is damaged or incorrect.
• Shipping charges are non-refundable.

Order Cancellation

• Orders can only be canceled before they are shipped.
• Once shipped, orders cannot be canceled.

Contact for Support

For any return, exchange, or refund-related queries, contact customer support at:

superkidsknitwear@yahoo.com