Shipping Policy
We strive to deliver your orders safely and on time. Please read our shipping policy carefully before placing an order.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- During peak seasons or sales, processing times may be slightly delayed.
Shipping Time
Estimated delivery timelines:
- Standard Shipping: 3–7 business days
- Remote locations may require additional delivery time.
Delivery times are estimates and may vary depending on location, courier availability, weather conditions, or unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Free shipping may be offered on selected orders or promotional campaigns.
Order Tracking
- Once your order is shipped, tracking details will be shared through email or message, if available.
- Customers can use the tracking information to monitor delivery status.
Delivery Attempts
- Courier partners may attempt delivery multiple times.
- If delivery fails due to incorrect address, unavailable recipient, or unreachable contact number, re-shipping charges may apply.
Incorrect Address
- Customers are responsible for providing accurate shipping details.
- Orders shipped to incorrect addresses provided by the customer may not be eligible for refund or replacement.
Delayed or Lost Shipments
- While every effort is made to ensure timely delivery, delays may occasionally occur due to courier or external issues.
- In case of lost shipments, support assistance will be provided after confirmation from the courier service.
Damaged Packages
- If the package appears damaged at the time of delivery, customers are advised to refuse the package or record an unboxing video and contact support immediately.
Contact Support
For shipping-related questions or assistance, contact:
superkidsknitwear@yahoo.com